Privacy Policy

Who We Are and How This Policy Applies to You

Alfobet Casino operates as an online gaming platform accessible at https://alfobet-casino-nz.com/, serving players based in New Zealand. The platform is registered and contactable at Level 6, 50 Albert Street, Auckland 1010, New Zealand. Our licence number is MGA/CRP/148/2007, issued by the Malta Gaming Authority, one of the most respected regulatory bodies in the international iGaming sector.

This Privacy Policy sets out how Alfobet Casino collects, holds, uses, and discloses personal information about players and site visitors. It applies to anyone who accesses our website, creates an account, makes a deposit or withdrawal, contacts our support team, or uses any of our services in any capacity. By using our platform, you acknowledge that your personal information will be handled in accordance with what is described here.

Alfobet Casino takes its obligations under New Zealand’s Privacy Act 2020 seriously. That legislation governs how agencies collect and manage personal information about individuals in New Zealand, and it underpins every data handling practice described in this document. Where our operations also interact with European residents, we additionally maintain compliance with the General Data Protection Regulation (GDPR). For New Zealand players, the Privacy Act 2020 is the primary applicable framework.

What Personal Information We Collect

The information we collect falls into a few distinct categories, depending on how you interact with the platform.

Information You Provide Directly

When you register an account or use our services, you give us personal information that is necessary for us to operate legally and deliver a proper service. This includes:

• Full legal name
• Date of birth (required to verify you are 18 or over, in line with the Gambling Act 2003)
• Residential address in New Zealand
• Email address
• Phone number
• Username and account credentials
• Government-issued identity documents such as a New Zealand driver’s licence or passport
• Proof of address such as a utility bill or bank statement
• Payment details including card information or cryptocurrency wallet addresses
• Responses to any responsible gambling questionnaires or self-assessment tools you complete

Information We Collect Automatically

When you visit our website or use the Alfobet Casino app, our systems record certain technical data without you actively submitting it. This includes:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths through the site
• Game sessions, including titles played, bet amounts, session duration, and outcomes
• Login timestamps and account activity logs
• Technical errors and crash reports

Information from Third Parties

We may receive information about you from third-party sources where this is lawful and necessary. These include identity verification providers who help us confirm the accuracy of documents you submit, payment processors who handle transaction security, fraud prevention services, and responsible gambling support organisations where you have voluntarily engaged with them in connection with your Alfobet account.

Why We Collect Personal Information

Alfobet Casino collects personal information only for purposes that are directly connected to operating a regulated online gaming platform. Under the Privacy Act 2020, we are required to collect information in a lawful manner and only to the extent necessary for those stated purposes.

Legal and Regulatory Obligations

A significant portion of the information we collect is required under law. The Gambling Act 2003 imposes age verification requirements on gambling operators, and we cannot permit any person under 18 to access real-money gaming in any form. Identity verification, which includes collecting and reviewing government-issued documents, is a legal obligation for any regulated gambling operator. Anti-money laundering obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act) require us to verify customer identities and monitor transactions for suspicious activity. Any suspicious transactions may be reported to the New Zealand Police Financial Intelligence Unit as required by law.

Account Management and Service Delivery

We use your personal information to create and manage your player account, process deposits and withdrawals in New Zealand dollars and supported cryptocurrencies (including Bitcoin, USDT, and Ethereum), verify that payments are legitimate and match your verified identity, send you transactional communications related to your account such as deposit confirmations, withdrawal notices, and security alerts, and provide customer support through our live chat and email channels.

Responsible Gambling

Alfobet Casino operates in partnership with Gambling Therapy and BeGambleAware. We use information about your gaming activity, including session frequency, deposit patterns, and self-imposed limit settings, to monitor for signs of problem gambling behaviour and to ensure that responsible gambling tools such as deposit limits, loss limits, and self-exclusion are working correctly. This is not done to profile you commercially; it is a regulatory and ethical requirement of operating a responsible gaming platform.

Security and Fraud Prevention

We analyse account activity and transaction data to detect and prevent fraud, money laundering, account takeover attempts, and any behaviour that suggests a player is providing false information. This protects both the integrity of our platform and the security of other players’ accounts and funds.

Platform Improvement and Analytics

Aggregate and anonymised data about how players use the platform is used internally to improve game selection, fix technical issues, and understand which features are working well. Where analytics involve identifiable data, this is done on the basis of legitimate interests, and the information is handled with appropriate safeguards.

Marketing Communications

If you have opted in to receive promotional communications, we will send you information about bonuses, new game releases, and relevant promotions. You can withdraw your consent to marketing communications at any time by using the unsubscribe link in any promotional email or by contacting us directly. Withdrawing marketing consent does not affect our ability to send you service-related communications that are necessary for your account.

The Legal Grounds on Which We Process Your Information

Under the Privacy Act 2020, the collection and use of personal information must be authorised by a lawful purpose. The purposes for which Alfobet Casino processes personal data fall into the following categories:

• Legal obligation: Age verification, identity checks, AML/CFT monitoring, and transaction reporting are all required under New Zealand law and our MGA licence conditions. We have no discretion to skip these steps.
• Contractual necessity: Processing account registrations, deposits, game play, and withdrawals is necessary to fulfil our contract with you as a player.
• Legitimate interests: Fraud prevention, platform security, internal analytics, and responsible gambling monitoring are carried out on the basis of legitimate interests, balanced against your privacy rights.
• Consent: Marketing emails and optional data uses are processed only where you have given clear, informed consent. You may withdraw this consent at any time without penalty.

How We Store and Protect Your Personal Information

Alfobet Casino stores personal data on secure servers using SSL (Secure Sockets Layer) encryption across the entire website and app environment. This means information transmitted between your device and our systems cannot be read by unauthorised parties during transit. Access to personal data within the organisation is restricted to staff whose roles require it, and all personnel handling player data are subject to confidentiality obligations.

Payment card information is processed through PCI DSS-compliant payment processors. Alfobet Casino does not store full card numbers on its own servers. Cryptocurrency transactions are handled through secure wallet infrastructure with standard industry-level cryptographic protections.

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected. For regulated players, certain categories of information must be kept for a minimum of five years after account closure in order to satisfy AML/CFT record-keeping requirements under New Zealand law. Where data no longer needs to be held, it is securely deleted or anonymised.

Sharing Your Personal Information

Alfobet Casino does not sell personal data to third parties. We do not share your personal information with advertisers or marketing companies for their own commercial use. Information is shared only in the circumstances described below.

Service Providers

We work with third-party suppliers who process personal data on our behalf in order to operate the platform. These include identity verification services, payment processors, game software providers such as Evolution, Play’n Go, Playtech Live, PG Soft, BGaming, Evoplay, Spribe, and others who host game content, fraud detection services, customer support platform providers, and cloud hosting infrastructure providers. All third-party processors are required to handle personal data securely and only for the specific purposes for which they have been engaged.

Legal and Regulatory Disclosure

We are required to disclose personal information to regulators, law enforcement agencies, or courts when we are under a legal obligation to do so. This includes reporting to the New Zealand Police Financial Intelligence Unit under AML/CFT obligations, responding to requests from the New Zealand Privacy Commissioner, and complying with orders from courts of competent jurisdiction. We do not disclose more than is required by the relevant legal obligation.

Business Transfers

In the event of a merger, acquisition, or restructure of the business, personal data held by Alfobet Casino may be transferred to the successor entity. Any such transfer would be subject to the same privacy obligations described in this policy, and affected players would be notified where required by law.

Cookies and Tracking Technologies

Alfobet Casino uses cookies and similar tracking technologies to operate the website effectively, provide a personalised experience, and carry out analytics. Cookies are small text files stored on your device when you visit our site. They help us remember your preferences, keep your session active while you are logged in, and understand how different parts of the site are being used.

The categories of cookies we use include:

• Essential cookies: These are necessary for the website to function. Without them, features like logging in, accessing your account, and processing transactions would not work. These cannot be disabled.
• Performance cookies: These collect anonymised data about how visitors use the site, such as which pages are visited most frequently and whether error messages appear. This information is used purely to improve the platform.
• Functional cookies: These remember choices you have made, such as your preferred currency or language settings, so you do not have to re-enter them on each visit.
• Targeting or analytics cookies: These help us understand the effectiveness of our services and, where you have consented, may be used to tailor content relevant to your interests.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of parts of the website. More detail on our specific cookie practices is available in our Cookie Policy, which can be found on the Alfobet Casino website.

Your Rights Under the Privacy Act 2020

New Zealand’s Privacy Act 2020 gives individuals specific rights in relation to their personal information. As a player or visitor, you have the right to:

• Access your personal information: You may request a copy of the personal information Alfobet Casino holds about you. We will respond to access requests within 20 working days, as required by the Privacy Act 2020.
• Correct inaccurate information: If you believe information we hold about you is incorrect, out of date, or misleading, you may ask us to correct it. Where we agree the information is wrong, we will update it promptly. Where we disagree, we will note your objection on the record.
• Withdraw consent: Where we rely on your consent to process personal data (such as for marketing), you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before the withdrawal.
• Complain about how your information has been handled: If you believe we have breached the Privacy Act 2020, you have the right to make a complaint to us in the first instance, and then to the Office of the Privacy Commissioner if you are not satisfied with our response.

To exercise any of these rights, you can contact us using the details at the end of this policy. We will ask you to verify your identity before acting on your request, in order to protect your account from unauthorised access.

Privacy of Minors

Alfobet Casino does not knowingly collect personal information from anyone under the age of 18. Our registration process requires confirmation of age, and identity verification procedures are used to confirm that players meet the minimum age requirement under the Gambling Act 2003. If we become aware that a minor has accessed our platform or provided personal information, the account will be suspended immediately, any funds will be returned in accordance with our terms, and the personal data will be securely deleted.

If you are a parent or guardian and believe your child has registered an account with us, please contact us immediately at support@alfobet-casino-nz.com or call us on +64 6 150 2358 so we can address the situation without delay.

International Transfers of Personal Data

Alfobet Casino operates a platform that involves game providers, payment processors, and infrastructure suppliers located in various jurisdictions outside New Zealand. When personal data is transferred to a country that does not have equivalent privacy protections to those provided by the Privacy Act 2020, we take steps to ensure appropriate safeguards are in place. These include contractual clauses that impose privacy obligations on recipients, use of processors subject to European GDPR (which has been recognised as providing a high level of protection), and other standard safeguards used in the international gaming industry.

The MGA licence under which Alfobet Casino operates (MGA/CRP/148/2007) imposes data protection requirements on licensed operators that apply across all jurisdictions in which they operate, providing a consistent baseline of protection regardless of where data processing occurs.

Responsible Gambling and Data Use

New Zealand’s Gambling Act 2003 and associated problem gambling frameworks place obligations on gambling operators to take active steps to identify and respond to problem gambling. The data we collect about your gaming behaviour, including session length, frequency of play, deposit patterns, bet sizes, and use of in-platform tools like deposit limits, is used to fulfil these obligations.

If our monitoring systems identify patterns that suggest a player may be experiencing difficulty, we may make contact to offer responsible gambling resources, apply temporary protective measures, or in serious cases, take action in accordance with our Responsible Gambling policy. This use of personal data is carried out in the interests of player welfare and in compliance with our regulatory obligations, not for any commercial purpose.

Information shared with responsible gambling support partners such as Gambling Therapy is handled under those organisations’ own privacy frameworks. Players who seek assistance through these services do so voluntarily, and Alfobet Casino does not receive detailed personal disclosures made to those organisations.

Security Incident Notification

In the event of a privacy breach that is likely to cause serious harm to any individual, the Privacy Act 2020 requires us to notify both the affected individual and the Office of the Privacy Commissioner as soon as practicable. Alfobet Casino maintains incident response procedures designed to detect, contain, and report security incidents in line with these obligations. If you are affected by a privacy breach involving your personal information, we will contact you directly using the email address associated with your account to explain what happened and what steps are being taken.

Links to Third-Party Websites

The Alfobet Casino website may contain links to external websites, including our responsible gambling partners and payment providers. Once you leave our platform and navigate to a third-party site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of external sites and encourage you to read the privacy policies of any site you visit.

Changes to This Privacy Policy

Alfobet Casino reviews this Privacy Policy on a regular basis to ensure it accurately reflects our data handling practices and remains compliant with applicable law. If material changes are made that affect how we handle your personal information, we will notify registered players by email and display a prominent notice on the website. Continued use of our platform after any such notice constitutes acceptance of the revised policy. If you do not agree with any changes, you should close your account and cease using the platform.

How to Contact Us

If you have a question about how your personal information is handled, wish to make an access or correction request, or want to raise a concern about our data practices, you can reach us through the following channels:

• Email: support@alfobet-casino-nz.com
• Phone: +64 6 150 2358
• Postal address: Level 6, 50 Albert Street, Auckland 1010, New Zealand
• Contact form: https://alfobet-casino-nz.com/contact-us/

We aim to respond to all privacy-related enquiries within five working days. If you are not satisfied with the response you receive, you have the right to refer your complaint to the Office of the Privacy Commissioner, which can be contacted at www.privacy.org.nz or by calling 0800 803 909. The Privacy Commissioner has the authority to investigate complaints about alleged breaches of the Privacy Act 2020 and can direct remedial action where a breach is established.