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Terms & Conditions

Alfobet Casino > Terms & Conditions
Last updated: 29/04/2026
Relevance verified: 10/06/2026

1. Acceptance of These Terms

By registering an account, accessing the website at https://alfobet-casino-nz.com/, or placing any wager on Alfobet Casino, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. These Terms form a legally binding agreement between you and Alfobet Casino. If you do not agree to any part of them, you should not use the platform.

Alfobet Casino reserves the right to amend these Terms at any time. Continued use of the website following any update constitutes acceptance of the revised Terms. It is your responsibility to review this page periodically to stay informed of any changes.

These Terms apply to all products and services offered through alfobet-casino-nz.com, including casino games, live dealer tables, promotional offers, and any related support services.

2. About Alfobet Casino

Alfobet Casino operates under licence number MGA/CRP/148/2007, issued by the Malta Gaming Authority (MGA), one of the most respected regulatory bodies in the global iGaming industry. The MGA licence confirms that the casino operates in compliance with international standards for player fund security, game fairness, and responsible gambling.

The casino is operated with a registered office presence at Level 6, 50 Albert Street, Auckland 1010, New Zealand. For any formal correspondence, written communications may be directed to this address.

New Zealand’s Gambling Act 2003 governs domestic gambling operators. As an offshore-licensed operator, Alfobet Casino accepts New Zealand players in accordance with applicable law. The regulatory authority with oversight of Alfobet Casino’s operations is the Malta Gaming Authority, not the New Zealand Gambling Commission, and disputes are handled under the MGA’s dispute resolution framework.

3. Eligibility Requirements

You may only open and use an Alfobet Casino account if you meet all of the following conditions:

  • You are at least 18 years of age. Gambling by persons under 18 is strictly prohibited and constitutes a criminal offence in New Zealand under the Gambling Act 2003.
  • You are accessing the casino from a jurisdiction where online gambling is not prohibited by local law.
  • You are not registered on any self-exclusion list, including schemes administered by Alfobet Casino or third-party responsible gambling organisations.
  • You are acting on your own behalf and not as an agent for any other person.
  • You have not previously had an account closed or suspended by Alfobet Casino for a breach of these Terms.
  • You are not a current employee, contractor, director, or close family member of a person employed by Alfobet Casino or any of its affiliated software providers.

Alfobet Casino performs age verification checks during and after registration. Any account found to belong to a person under 18 years of age will be closed immediately, all funds will be withheld, and the matter may be reported to relevant authorities. There are no exceptions to this rule.

4. Account Registration

4.1 Creating Your Account

Each player is permitted to hold one account only. Creating duplicate or multiple accounts is a breach of these Terms and will result in the closure of all associated accounts, forfeiture of any bonus funds, and may result in the withholding of deposits pending investigation.

When registering, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, and contact email. Submitting false or misleading information constitutes a material breach of these Terms.

4.2 Username and Password

You are solely responsible for maintaining the confidentiality of your account credentials. Alfobet Casino will never ask you for your password via email, live chat, or telephone. If you suspect unauthorised access to your account, you must contact our support team immediately via support@alfobet-casino-nz.com or by calling +64 6 150 2358.

Any activity that occurs under your account credentials is your responsibility unless you have reported a security concern to us in a timely manner. Alfobet Casino accepts no liability for losses arising from your failure to keep login details secure.

4.3 Account Currency

New Zealand players may operate their accounts in New Zealand Dollars (NZD). Selecting NZD at registration ensures that deposits, withdrawals, balances, and bonus amounts are displayed in your local currency without conversion fees applied by Alfobet Casino. Note that your bank or payment provider may apply their own foreign exchange charges independently.

5. Identity Verification (KYC)

Alfobet Casino is required to verify the identity of all players before processing withdrawals. This requirement exists under both the MGA licensing conditions and international anti-money laundering standards, including those reflected in New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act).

You may be asked to provide any or all of the following documents:

  • A valid government-issued photo identification, such as a New Zealand driver’s licence or passport
  • Proof of residential address dated within the last three months, such as a bank statement or utility bill
  • Proof of payment method, such as a photograph of the card used for deposits (with the middle digits obscured)
  • Source of funds documentation, particularly where large deposits or withdrawals are involved

Verification documents must be clear, unedited, and in colour. Documents that are expired, cropped, or digitally altered will not be accepted. We recommend completing identity verification promptly after registration to avoid delays when you wish to withdraw funds.

Alfobet Casino may request additional documentation at any point in line with our ongoing compliance obligations. Failure to provide requested documents within a reasonable timeframe may result in account suspension.

6. Deposits

6.1 Accepted Payment Methods

Alfobet Casino currently accepts the following deposit methods for New Zealand players:

  • Visa (credit and debit)
  • Mastercard (credit and debit)
  • Apple Pay
  • Google Pay
  • Bitcoin (BTC)
  • Ethereum (ETH)
  • USDT (Tether)

Deposits are credited to your account instantly for most methods. Cryptocurrency deposits are subject to the standard blockchain confirmation times for the relevant network, which may vary depending on network congestion.

6.2 Minimum Deposit

Minimum deposit amounts vary by payment method and are displayed at the point of transaction in the cashier section of your account. Alfobet Casino does not charge fees on deposits, though your bank or payment provider may apply their own transaction charges independently.

6.3 Deposit Restrictions

All funds deposited must belong to you. Depositing funds on behalf of another person, or using payment methods that do not belong to you, is strictly prohibited and may result in account closure and funds being withheld pending investigation.

Alfobet Casino reserves the right to decline any deposit at its discretion, particularly where it suspects fraudulent activity, misuse of payment methods, or a breach of these Terms.

7. Withdrawals

7.1 Processing Withdrawals

Withdrawal requests are processed promptly, and Alfobet Casino endeavours to make funds available to you as quickly as possible. Processing times are as follows:

  • Cryptocurrency withdrawals: processed rapidly, typically within hours, subject to blockchain confirmation
  • Card withdrawals via Visa and Mastercard: processed within 1 to 5 business days depending on your card issuer
  • Digital wallet withdrawals via Apple Pay and Google Pay: typically processed within 24 hours

Withdrawal processing begins only after your identity has been fully verified in accordance with Section 5 of these Terms. If your verification is incomplete, your withdrawal request will be placed on hold until the required documents are received and approved.

7.2 Withdrawal Limits

Minimum and maximum withdrawal amounts are set per transaction and per time period. These limits are displayed in the cashier section of your account and may be adjusted at Alfobet Casino’s discretion in exceptional circumstances, such as where a jackpot prize is involved.

7.3 Withdrawal Method

Withdrawals must be made to the same payment method used for the corresponding deposit, wherever technically possible. This requirement is in place to comply with anti-money laundering obligations and to protect players from unauthorised fund diversion.

7.4 Dormant Accounts

If your account remains inactive (no login, deposit, or withdrawal activity) for a period of 12 consecutive months, it will be classified as dormant. Alfobet Casino may apply a monthly administrative fee to dormant accounts in line with disclosed fee schedules, and will make reasonable efforts to notify you before any deductions are made. You may reactivate a dormant account by contacting our support team.

8. Bonuses and Promotions

8.1 General Bonus Terms

All bonuses offered by Alfobet Casino are subject to specific terms and conditions that are communicated at the time the promotion is published or offered. These general Terms apply to all promotions in addition to any promotion-specific conditions.

  • Bonuses are available to verified players aged 18 and over who are not subject to any active self-exclusion or account restriction.
  • Only one bonus may be active at a time unless expressly stated otherwise in the promotion terms.
  • Bonuses are awarded in NZD or as free spins credited to eligible games.
  • Bonus funds are separate from your real money balance and are used after your real money balance has been exhausted, unless otherwise stated.
  • Wagering requirements must be met in full before any winnings derived from bonus funds become withdrawable as cash.

8.2 Welcome Bonus

New players at Alfobet Casino are eligible for the Welcome Package, which covers the first three deposits. The current structure is a 100% match on the first deposit, 100% on the second, and 150% on the third. A separate offer of 250% up to NZ$1,500 plus 75 Free Spins may also be available. Specific deposit minimums, maximum bonus amounts, and wagering requirements are published on the Bonuses page and within each promotion’s individual terms.

The Welcome Bonus is available to new players who have not previously held an account with Alfobet Casino. Players who abuse the bonus system by creating multiple accounts to claim the Welcome Bonus more than once will have all accounts closed and funds withheld.

8.3 Cashback Promotions

Alfobet Casino offers a weekly cashback promotion for returning players. Cashback is calculated as a percentage of net losses over a defined period and credited to your account as real money or bonus funds, depending on the specific promotion terms. The current cashback offer of 25% every Monday is subject to change; refer to the Bonuses page for the most current information.

8.4 Wagering Requirements and Game Contributions

Wagering requirements specify the total amount that must be wagered before bonus-derived funds can be withdrawn. Game contribution rates vary across different game categories:

  • Video slots and pokies: typically contribute 100% towards wagering requirements
  • Live casino games: typically contribute at a reduced rate, such as 10% or as specified in the promotion terms
  • Table games including blackjack, roulette, and baccarat: typically contribute at a reduced rate
  • Crash games and instant win games: contribution rate is specified per promotion

Playing excluded games while a bonus is active does not forfeit the bonus, but wagers placed on those games will not count towards clearing the wagering requirement.

8.5 Abuse of Bonuses

Alfobet Casino monitors accounts for irregular betting patterns that suggest bonus abuse. This includes placing low-risk or counter-bets designed to clear wagering requirements without genuine play, using bonus funds across multiple accounts, or any other conduct that we determine to be contrary to the spirit of a promotion. Where bonus abuse is identified, bonus funds and associated winnings may be voided and the account may be suspended.

9. Game Rules and Fairness

9.1 Random Number Generation

All casino games offered through Alfobet Casino use certified Random Number Generation (RNG) software. The RNG systems used by our game providers are independently tested and certified by recognised third-party testing agencies. This means that every game outcome is genuinely random and not influenced by previous results, bet sizes, or account history.

9.2 Return to Player (RTP)

Each game available at Alfobet Casino has a published Return to Player (RTP) percentage. RTP is a theoretical figure calculated across millions of game rounds and describes the expected long-term return to players as a percentage of total wagers. Individual session results will vary and may differ significantly from the theoretical RTP. RTP figures are available within each game’s information panel.

9.3 Game Providers

Games on Alfobet Casino are supplied by third-party providers including Play’n Go, Evolution, Playtech Live, Spribe, PG Soft, BGaming, Evoplay, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, and others. Each provider operates under its own licensing and testing regime. Alfobet Casino takes no responsibility for technical faults that originate within a provider’s software, though we will assist in investigating and escalating such issues on your behalf.

9.4 Malfunctions

In the event of a game malfunction, disconnection, or error during a gaming session, the affected round may be declared void. Alfobet Casino will make reasonable efforts to reconstruct the game state from available logs. Where a malfunction results in an erroneously large payout, Alfobet Casino reserves the right to void the result and return the original wager. Wins arising from obvious errors, technical glitches, or misconfigured games do not constitute valid wins.

10. Player Conduct and Prohibited Activities

The following activities are strictly prohibited on the Alfobet Casino platform:

  • Creating more than one account per person or household
  • Using software, bots, artificial intelligence, scripts, or any automated tools to play games or interact with the platform
  • Exploiting software bugs, errors, or vulnerabilities to gain an unfair advantage
  • Colluding with other players or casino staff to influence game outcomes
  • Using Alfobet Casino for any money laundering, fraud, or financial crime
  • Making chargebacks or payment disputes in bad faith after receiving services
  • Impersonating another player, Alfobet Casino staff, or any third party
  • Attempting to access another player’s account or personal data without authorisation
  • Posting, transmitting, or distributing offensive, defamatory, or unlawful content through any communication channel on the platform
  • Using the platform in a manner that disrupts service for other players

Alfobet Casino reserves the right to suspend or close any account where prohibited conduct is suspected or confirmed, to withhold associated balances pending investigation, and to pursue civil or criminal remedies where appropriate.

11. Responsible Gambling

11.1 Our Commitment

Alfobet Casino is committed to providing a safe and responsible gambling environment. Gambling is intended as a form of entertainment. If it stops being enjoyable or begins to affect your finances, relationships, or mental health, it is important to seek support.

11.2 Responsible Gambling Tools

The following tools are available to all registered players through the account settings:

  • Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit. Increases to deposit limits take effect after a cooling-off period; decreases take effect immediately.
  • Session time limits: Set a maximum session duration after which you will be prompted to stop or log out.
  • Loss limits: Cap the total amount you can lose over a defined period.
  • Reality checks: Receive periodic notifications during gameplay reminding you of how long your session has been active.
  • Self-exclusion: Temporarily or permanently exclude yourself from the platform. During a self-exclusion period, you will not be able to log in, deposit, or receive marketing communications from Alfobet Casino.
  • Account cooling-off: Take a short break from gambling without permanently closing your account.

To activate any of these tools, visit the Responsible Gambling section within your account settings, or contact our support team directly.

11.3 Age Verification and Minors

Alfobet Casino takes the protection of minors seriously. We use industry-standard age verification processes and cooperate with third-party verification services to prevent underage access to gambling products. If you share a device with someone under 18, we strongly recommend using parental control software to prevent access to gambling websites. The Gambling Commission of New Zealand recommends tools such as Net Nanny and similar services for this purpose.

11.4 Support Organisations

If you or someone you know is experiencing gambling-related harm, free and confidential help is available from the following organisations:

Alfobet Casino does not profit from problem gambling and supports these organisations in their work to minimise gambling-related harm in New Zealand communities.

12. Privacy and Data Protection

Alfobet Casino collects and processes personal information in accordance with its Privacy Policy, which is available at alfobet-casino-nz.com. The Privacy Policy should be read alongside these Terms and forms part of the overall agreement between you and Alfobet Casino.

We handle personal data in a manner consistent with New Zealand’s Privacy Act 2020 and the MGA’s data protection requirements. Key points include:

  • Personal data is collected for the purpose of account management, identity verification, regulatory compliance, and customer service.
  • We do not sell personal data to third parties for marketing purposes.
  • Your data may be shared with third parties where required by law, including regulatory authorities, law enforcement agencies, and anti-money laundering reporting bodies.
  • You have the right to request access to the personal data we hold about you, and to request corrections where that data is inaccurate.
  • We retain data for as long as is necessary to fulfil our legal and regulatory obligations, which may extend beyond the closure of your account.

For data-related requests or concerns, contact us at support@alfobet-casino-nz.com.

13. Intellectual Property

All content on the Alfobet Casino website, including but not limited to the logo, graphics, layout, text, game software interfaces, and promotional materials, is the property of Alfobet Casino or its licensed suppliers and is protected by copyright and other intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit any part of the website’s content without prior written permission from Alfobet Casino. Accessing and viewing the website for personal, non-commercial use does not grant you any rights over our intellectual property.

Game titles, logos, and related assets remain the intellectual property of their respective game providers. Alfobet Casino is licensed to make these games available to players but does not claim ownership over them.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Alfobet Casino’s total liability to you in respect of any claim, loss, or damage arising from your use of the platform will not exceed the amount of your net deposits during the six-month period immediately prior to the event giving rise to the claim.

Alfobet Casino is not liable for:

  • Losses arising from your failure to follow these Terms or any game-specific rules
  • Losses caused by third-party service failures, including internet outages, payment processor downtime, or game provider server issues
  • Indirect, consequential, or special losses, including loss of profits or business opportunity
  • Any financial losses resulting from gambling outcomes, as all wagers are placed at your own risk

Nothing in these Terms limits our liability for fraud, wilful misconduct, or any liability that cannot be lawfully excluded under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where applicable to our services.

15. Complaints and Dispute Resolution

15.1 How to Raise a Complaint

If you have a complaint about any aspect of the service provided by Alfobet Casino, we encourage you to contact us in the first instance through one of the following channels:

Please provide as much detail as possible when raising a complaint, including your registered username, the date and time of the issue, the game or transaction involved, and a clear description of what occurred and what outcome you are seeking.

15.2 Complaint Handling Process

We aim to acknowledge all complaints within 24 hours of receipt. Complex complaints may require up to 14 calendar days to investigate and resolve. We will keep you updated on the progress of your complaint throughout the process.

Where a complaint relates to a technical issue with a game, we may need to obtain information from the relevant game provider, which can extend the timeframe. We will advise you if this is the case.

15.3 External Dispute Resolution

If you are not satisfied with the outcome of your complaint after our internal process is complete, you may refer the matter to the Malta Gaming Authority’s player support function. Details of the MGA’s player complaint process are available at www.mga.org.mt.

New Zealand players may also approach the New Zealand Commerce Commission or the Disputes Tribunal for consumer-related matters where New Zealand law applies to the dispute.

16. Anti-Money Laundering

Alfobet Casino maintains strict anti-money laundering procedures in line with the requirements of our MGA licence and international AML/CFT standards. We are committed to ensuring that our platform is not used for any form of financial crime.

All transactions are monitored for unusual activity. Where suspicious transactions are identified, we are legally required to file reports with relevant financial intelligence authorities without disclosing this to you. Accounts linked to suspected financial crime will be suspended and relevant funds frozen pending investigation.

Alfobet Casino is not a financial institution and cannot accept funds that have not been generated through lawful means. Using the casino to launder money, regardless of the source or method, is a serious criminal offence under New Zealand law and the laws of other jurisdictions.

17. Applicable Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Malta, reflecting the jurisdiction in which Alfobet Casino holds its primary gaming licence. Any disputes arising under these Terms that are not resolved through our internal complaints process are subject to the jurisdiction of the Maltese courts, unless otherwise required by applicable consumer protection laws in New Zealand.

To the extent that New Zealand consumer protection legislation, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, grants you rights that cannot be excluded by a choice-of-law clause, those rights remain unaffected by this section.

18. Termination and Account Closure

18.1 Closure by You

You may close your account at any time by contacting our support team via support@alfobet-casino-nz.com or through live chat. Before your account is closed, any remaining real money balance will be paid out to your verified payment method, provided identity verification is complete and there are no outstanding compliance holds.

Bonus funds that have not met the applicable wagering requirements will be forfeited upon account closure. If you are requesting closure due to gambling-related concerns, please let our team know so we can ensure your account is closed with appropriate safeguards, including placement on our internal exclusion list.

18.2 Closure by Alfobet Casino

Alfobet Casino reserves the right to close or suspend any account without prior notice where:

  • We have reasonable grounds to believe these Terms have been breached
  • We are required to do so by a regulatory authority or law enforcement body
  • The account poses a fraud, AML, or compliance risk
  • Continued operation of the account would expose Alfobet Casino or other players to unacceptable risk

Where an account is closed by Alfobet Casino for reasons other than a breach of these Terms, any remaining real money balance will be returned to you following identity verification and any required compliance review.

19. Entire Agreement

These Terms and Conditions, together with the Privacy Policy, Cookie Policy, Bonus Terms, and any game-specific rules published on the Alfobet Casino website, constitute the entire agreement between you and Alfobet Casino with respect to your use of the platform. They supersede any prior agreements, representations, or understandings, whether written or verbal.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or removed to the minimum extent necessary, and the remaining Terms will continue in full force and effect.

20. Contact Us

If you have any questions about these Terms and Conditions or about your account, please get in touch with our support team:

Our support team is available around the clock and is trained to assist with account queries, payment issues, complaints, and responsible gambling requests.

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